Agenda

Get ready for an information-packed day of learning and networking. Hear insights from Salesforce executives and executives from other enterprise companies about how to drive innovation and success like never before. Find out how other Customer Trailblazers, partners, and product experts use Salesforce to connect to their customers in a whole new way.

 
Register for free
Register for free
Register for free
  • *

    Tell us a little about yourself, so we can show you the products that can help your business.

    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  • *
    Select your Industry
  • *
    (optional)
    ???fields.TwitterId.js.err.msg???
  • *
    ???fields.Lead.MCCustomerType.js.err.msg???
  • *
    (optional) Receive event updates via text message. Carrier messaging rates may apply.
    Enter a valid phone number
  • *
     Please verify that you would like to receive event updates via SMS by checking this box.   By providing my mobile phone, I agree to receive event updates via text message. Standard carrier messaging rates may apply.
  • *
     ???fields.OptInCampaignId.js.err.msg???   I agree my information can be shared with this event’s sponsoring partners.
  • *
    By clicking submit I confirm that I have read and agree to the Event Terms of Service and Privacy Statement.

8:00 a.m. - 6:00 p.m.

Registration & Customer Success Expo*

8:00 a.m. - 9:35 a.m.

Theater Sessions**

9:45 a.m. - 10:00 a.m.

Keynote Opening

10:00 a.m. - 11:30 a.m.

Keynote: "Blaze Your Trail" with Maria Martinez, President, Global Customer Success & Salesforce Latin America

11:30 a.m. - 1:00 p.m.

Lunch in the Customer Success Expo

11:30 a.m. - 6:00 p.m.

Breakout and Theater Sessions**

4:40 p.m. - 6:00 p.m.

Networking Reception in the Customer Success Expo

*Customer Success Expo will be closed during the keynote.
**All sessions are first come, first served.

Keynote speaker

Maria Martinez

Maria Martinez
President, Global Customer Success & Salesforce Latin America

With more than 30 years of experience in business and technology leadership roles, Maria Martinez leads Salesforce’s Customer Success Group and is also GM of the company’s Latin and Central America business. Her primary focus is helping customers transform their businesses and realize their ambitions faster. Martinez’ organization encompasses the company’s Success Programs and Products, including Customer Success Managers, Architects, Cloud Implementation Practices, Accelerators, Innovation and Transformation Consulting, Renewals and more.

Prior to joining Salesforce six years ago, Martinez managed Microsoft’s global services business, including professional services and customer support for the company’s business products. In her six-year tenure, Martinez led businesses to outperform revenue targets and to significantly increase Microsoft’s customer satisfaction rating. Before that, Martinez served as president and CEO of Embrace Networks, and she has also held senior leadership roles at Motorola and AT&T.

Martinez has a Master’s degree in computer engineering from Ohio State University and a Bachelor’s degree in electrical engineering from the University of Puerto Rico.

Salesforce World Tour

Amsterdam · Boston · Chicago · London · CeBIT, Hanover · New York City · Paris
São Paulo · Sydney · Tokyo · Toronto · Washington, D.C.