The Future Is Calling: Analyst Insights on 2030 Contact Centers

Explore the future of contact centers with Robin Gareiss, CEO and Principal Analyst at Metrigy. Learn how the collaboration between AI and humans is giving rise to the universal agent to deliver proactive, revenue driving service and exceptional experiences across every channel.

Attendees will learn:

• The top insights and best practices from success groups to elevate the experiences of customers, service representatives, and supervisors.
• How the preferred desktop for service reps and key customer channels drive deeper engagement and long term loyalty.
• The most effective ways AI can assist supervisors in making informed decisions that enhance operational efficiency.

Don’t miss your chance to ask Robin live questions to get ready for 2030.