Beyond AI Agents: What’s Next in Customer Self-Service?

In 2026, AI Agents are quickly becoming an industry standard in customer service. So, what does that mean for your customer portal?

While "always-on" support is now the baseline, the self-service journey remains clunky. Traditional portals are disjointed and static, forcing customers to bounce between pages, forms, and chats just to complete one task.

The future of 24/7 self-service is an experience that truly knows your customer and business across every interface and channel. It’s a world where AI isn’t just a window to chat with, but a deeply embedded intelligence that personalizes the user’s journey in real-time—providing contextual guidance at every click and anticipating needs before they even arise.

The best part? We’ve built an end-to-end framework to help you unlock a proactive, hyper-personalized self-service experience in weeks, not months.

Join us to learn:

• How to drive faster service resolutions, cut costs, and boost CSAT with an intelligent portal & app that understands your business and customers.
• Set up a proactive service framework that monitors real-time customer signals—such as usage drops, service disruptions, or expiring warranties—to drive earlier resolution before hitting your service queue.
• See a live product demo, get an exclusive look at the roadmap, and participate in Q&A with our product experts.

Who should attend: Leaders in Customer Service, Customer Experience, Digital Transformation, and Service Operations who want to improve costs savings and CSAT with customer self-service.