Customers don’t care about your company’s siloed departments, they care about their experience. As customer expectations continue to rise, one-way promotions just don’t cut it anymore. Customers want to feel seen, heard, and understood. They expect personalized moments across every single touchpoint. Join Salesforce product experts to discover how to move beyond static, one-way messages and build dynamic, two-way conversations.
This webinar will cover:
- What conversational marketing is and the trends driving the demand for it
- How to turn digital touchpoints across marketing and service into two-way messages within a single number
- Real-world examples that demonstrate unified conversations with SMS and WhatsApp
You’ll leave with practical takeaways to say goodbye to do-not-reply and redefine customer experiences.
Featured Speakers
Kimberly Pope
Product Marketing Director
Salesforce
Mufaddal Pratapgarhwala
Senior Director, Product Management
Salesforce
George Bolingbroke
Lead, Account SE
Salesforce