As Customer Zero, Salesforce is the first adopter of our own technology, prototyping the path for our customers to deliver world-class service. Join us for an exclusive look behind the curtain at how we use Agentforce Service to eliminate the clunkiness of traditional customer support and create a straight line to resolution.
In this session, you’ll discover how Salesforce reimagined the help.salesforce experience and transitioned from reactive case management to a proactive, agentic enterprise. We’ll share the real-world results from our first year, including how we achieved a 4.6 CSAT rating and a 74% resolution rate by empowering AI agents and humans to work as one unified team.
In this webinar, you will learn how to:
Watch a live demo of a seamless transition from AI-driven self-service to a human expert, demonstrating how context travels with the case so your customers never have to repeat themselves.
Register today to learn practical lessons from our journey and walk away with a blueprint for building your own agentic service organization.
