Trace Agent Impact: Agentforce Observability and Measuring Agent ROI

AI agents only drive success when they move the needle. In this session, see how Agentforce Observability delivers complete visibility across the agent lifecycle and the metrics that prove ROI. We’ll connect session tracing and Agentforce’s session tracing data model to in-depth insights across adoption, agent health, quality, and outcomes. Then go deeper with near-real-time health monitoring, agent optimization tips, conversation exploration, and alerting to Slack, email, or PagerDuty. You’ll leave with a practical “trace → observe → improve → prove” playbook to turn agent signals into business results.