Featured Speakers:
Ashish Seth, VP Product Management, Salesforce
Abby Todd, Director Product Marketing, Salesforce
Kelvin Lam, Principal, Specialist SE, Service Cloud, Salesforce
AI is reshaping everyday life — and nowhere is that more evident than in customer service. Today’s contact centers hold a goldmine of customer insights — from conversations and behaviors to preferences and purchase history. For business and service leaders, this is a unique opportunity to reimagine the contact center not just as a support channel, but as a strategic driver of growth.
In this webinar, discover how the convergence of AI, unified data, and a holistic enterprise strategy can transform your contact center into an agentic engagement center driving revenue and customer loyalty — See it in action with a live demo demonstrating the power of AI and humans working together.
This in-depth discussion and demo session covers the following topics:
- AI agents & humans are working together for better service
- AI agents are bridging data silos to improve rep performance
- Supervisors are scaling up AI agents and skilling up human reps
- Customer Story: How Wiley uses AI agents to improve case resolution
- Demo Session: AI and humans working together for service excellence.