Sessions

Get a year’s worth of learning in a single day. Join us in Chicago for an action-packed day of power sessions for every role.

 
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8:45 a.m. - 9:25 a.m.

  • AppExchange for Everyone: Everything You Need to Know About AppExchange & Apps
    10 years and 4 million installs later, AppExchange is the world’s leading business app marketplace with everything you need to extend Salesforce to every department and industry. Whether you have been using AppExchange for 10 years or haven’t installed your first app, you won’t want to miss this session. We’ll unveil the newest AppExchange features, including improvements to make it even easier to find and install apps. You’ll also hear from top AppExchange customers to learn which apps are making a huge difference and discover insider tips on how to get the most out of these go-to apps . Over 80% of Salesforce customers are using AppExchange apps and you should too.
  • Deliver Connected Service from the Phone to the Field on a Single Platform
    Customer service is evolving as customers and products are increasingly connected. This evolution has led to an increasing need for a complete service solution, including Field Service. Join us to learn how you can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field. See how organizations of all sizes and across all industries can use Field Service Lightning to intelligently schedule and dispatch work, manage jobs in real-time on any device, and deliver a connected customer experience in the age of the customer.
  • Introducing the Commerce Cloud — Unifying Experiences for the Connected Consumer
    Come learn about the newest Salesforce Cloud! The Commerce Cloud. In the world of commerce today, buyers dictate the terms of engagement with retailers. To compete, retailers must effectively extend their value proposition and brand experience beyond the physical and virtual four walls to wherever and whenever their customers demand. Come join us to learn about how the Commerce Cloud is empowering leading brands to thrive in today’s disruptive and complex operating environment. Learn how brands like Hot Topic, vineyard vines, Lush Cosmetics, and many others are engaging with their customers and delivering rich and engaging experiences across all channels: web, mobile, social, and store.
  • Lightning Strikes the Customer Success Platform
    Lightning is taking the world’s #1 customer success platform by storm, and you don’t want to miss this view into what the future holds! Lightning helps customer companies work faster and smarter in everything they do. Come learn from Salesforce product leaders as they highlight the best new features that are only available in Lightning. We’ll even offer you a sneak peek of new innovation to come. You’ll leave armed with new ideas on how to transform your business with Lightning.
  • Make a Revenue Impact with One to One Dynamic Email
    Learn how the Salesforce email marketing team leverages Marketing Cloud, Sales Cloud and Analytics Cloud all together to deliver actual pipe for sales. This session will cover how to manage complex content data extensions, strategies to deploy dynamic content, and best practices for creating dynamic email templates.

12:00 p.m. - 12:40 p.m.

  • Einstein Account-Based Marketing: The Complete ABM Solution by Salesforce
    Account-Based Marketing is a popular and much-hyped trend these days in B2B. Most practitioners and thought leaders in the space would agree that CRM plays a critical role in any Account-Based approach. But did you know that there are some simple customizations and features you could be using right now to power ABM strategy, campaign execution, and measurement? Join our product team for some ready-to-use tips and demos that you can take back to your team to see immediate results.
  • Life at Salesforce
    Curious what it’s like to work at the world’s fastest growing enterprise software company? Then join us for a look inside Life at Salesforce. Members of our team will share their experiences of building market leading technologies and partnering for success with some of the most respected brands in the world. You’ll have a chance to ask candid questions about our culture, receive honest answers and discover what an opportunity at Salesforce can do for your career. Let us know you’re interested! salesforce.com/joinourteam
  • Your Playbook for Growth
    Are growing pains getting in the way of your success? Want to learn how you can grow your business even faster without the headaches? Join us to learn how you can find more leads, win more deals, keep customers happier, and give your small business the competitive advantage with Salesforce.

1:00 p.m. - 1:40 p.m.

  • Digital Natives and the Future of Business, by Cloud Services
    Millennials will represent the largest demographic group in history, soon comprising almost 75% of the workforce. Born during the most rapid and disruptive digital transformation in history, no aspect of their modern lives is untouched by technology. Their expectations from any interaction with your company will be unlike any other generation. Join our panel of digital natives, experience design, marketing strategy, and business transformation experts as we explore how attitudes formed in the new, digital culture will impact the future landscape of business.
  • enosiX: AAF CIO + New, Real-time Salesforce CPQ / SAP Integration
    Our split session includes the AAF CIO discussing his decision to replace Boomi with enosiX to enable true real-time, process-based SFDC/SAP integration solution. In 10 short weeks, AAF, the world's largest manufacturer of air filtration solutions, will have full CRUD access to SAP data and transactions from SFDC. During the second half of the session, enosiX will demo its newest product: real-time integration between SFDC CPQ and SAP.
  • Equality Panel: Corporate Allies and Advocates
    Salesforce will convene a panel of business leaders to discuss the role that companies play as allies and trailblazers, by building inclusive and diverse employee cultures, advocating for the rights of the LGBTQ community, and using inclusive marketing to reflect the customers they serve.
  • Financial Services: The Intelligent Digital-First Insurer
    Changing customer expectations, regulation, and the rise of fintech disruptors are creating massive shifts in the market. Leading insurers are seeking new ways to create differentiated, convenient experiences that retain customers and drive growth. Artificial intelligence (AI) is a game-changing technology that can deliver new levels of agent productivity, intelligent chatbot-powered service that can improve call deflection, personalized policyholder experience that detect life events, discover client needs, and deliver relevant messages. In an era of changing customer preferences, now is the time for insurers to compete using intelligence-driven strategies to power customer journeys, self-service communities, and compliance processes.
  • Monetize Your Investment in the Internet of Things
    In the age of the customer, service calls don’t just need to be connected, they need to be proactive. Stop by to learn more about how companies are leveraging IoT Cloud and Service Cloud to develop proactive customer service models to provide end-to-end coverage for customers.
  • Salesforce for Marketing: The Smartest CRM for 1-to-1 Customer Journeys
    Marketing is the sum of all interactions with your brand. In a world where customer experience is king, relevant and contextual interactions are the keys to the kingdom. Join us to discover an evolution in marketing that puts the customer at the center of every experience with your brand — from awareness and acquisition, to retention. Hear how the world’s most innovative companies are getting smarter and more predictive about their customers, creating seamless 1-to-1 customer journeys.

2:00 p.m. - 2:40 p.m.

  • Best Practices in Financial Services Marketing
    In this session, financial marketers will see a live demonstration of how to connect with customers in a whole new way with Salesforce for Marketing. You will learn how to personalize customer relationships at scale and how to provide that level of personalization fast and cost effectively. This session will highlight industry best practices across the entire customer lifecycle in Retail and Commercial Banking, Capital Markets, Insurance and Wealth Management.
  • Einstein Analytics: The Best Analytics for Salesforce Users
    Join us to learn how Einstein Analytics can help your company unlock sales and service insights and find answers right from your CRM. See the product in action, hear key customer use cases, and learn how you can make smarter decisions with AI-driven Einstein Discovery.
  • Intacct: Create One Revenue Lifecycle Across CPQ and Cloud ERP
    ASC 606 will bring sweeping regulatory changes to finance that will make your quote-to-cash process even more complex. Join experts from Salesforce Quote-to-Cash and Intacct to learn how you can use this change to build one revenue lifecycle, across your orders and contracts, so that sales operations and finance stay on the same page, from CPQ to ERP.
  • Salesforce for Developers
    The cloud has ushered in a new era where instead of focusing on downloads and form completes, we must now obsess around building engaging experiences that drive engagement with millions of users resulting in billions of interactions across every device. Join the Salesforce for Developers breakout to learn how to build modern engaging applications that people love by building apps faster, smarter and together with your team.
  • Salesforce for Service: Transform the Customer Experience with Smarter Service
    Once considered a cost center, customer service has become the key driver of Customer Experience and is looked upon to deliver more value to the business with fewer resources. In today’s digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalized experience with every service conversation. Join us to hear how leading companies are disrupting their industries with Salesforce for Service by using intelligence to power every service conversation and transform the customer experience.
  • The Future of Healthcare: A Unified Patient Platform
    Rapid changes in healthcare regulations and patient expectations compel organizations to rethink how they use technology to transform their services. Hear Salesforce’s Chief Medical Officer, Joshua Newman MD MSHS, and customers from leading healthcare and life sciences organizations share inspiring stories on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

3:00 p.m. - 3:40 p.m.

  • Bluewolf: How to Personalize Wealth Management with AI
    Augmented Intelligence (AI) is disrupting all industries and Wealth Management is no exception. Join top Industry leaders from IBM, Salesforce, and Bluewolf as they discuss how Watson and Einstein are transforming the relationship between Wealth Management clients and advisors. Advisors empowered with AI solutions that analyze structured and unstructured data can provide personalized financial advice to their clients. Our panel of industry experts_Brian Walters, Global Industry Leader for Watson Customer Insights at IBM, Ilan Davidovici, Global Head of Wealth & Asset Management at Salesforce, and Jeffrey Riozzi, Associate Partner for Financial Services at Bluewolf_ will also discuss how AI is revolutionizing the way wealth managers can use financial data.
  • Einstein: AI in the Salesforce Platform
    Artificial Intelligence (AI) is the next great technology disruption transforming how we live and work. Salesforce Einstein is the first comprehensive AI platform for CRM, making the world’s #1 CRM the world’s smartest CRM. Join some of Salesforce’s most innovative customers to see how they’re getting smarter and more predictive about their customers with Einstein.
  • How to Drive More Leads & Sales with Digital Advertising Powered by Salesforce
    Whether you are a B2B or B2C brand advertising across Google, Facebook and the Web you are probably facing declining ROI and reach with your ad investment, along with the difficult challenge of effectively reaching people across their devices. Today we will show you how forward thinking brand marketers are using their own customer data to acquire new customers at scale while also increasing the value of their existing base.
  • How to Grow your Manufacturing Business with Salesforce
    Building on a successful manufacturing business is no longer about just selling and servicing a physical product. Today, manufacturers must invest in an ongoing relationship with their end customer - and the product is just the beginning. In this session, learn about Salesforce’s solutions for sales, service, operations, and distribution and see how some of our customers have grown their businesses with Salesforce.
  • Revenue Strategies in the Age of the Customer
    The Age of the Customer is about optimizing outcomes for both you and your customers. Join this session to learn how Salesforce Quote-to-Cash facilitates the pricing strategies customers demand in the digital economy.
  • Salesforce Platform: Build Smart Experiences People Love
    Technology is transforming how we work and live today. The Cloud, Apps, Mobile and AI have revolutionized the way we connect with the world, and your customers and employees now expect a smart and connected experience. But many IT teams are challenged with a lack of developers to build new solutions and are held back by legacy systems and infrastructure. How will you stay ahead? Join us to hear how leading customers are using visual development tools, open development frameworks and machine learning to empower users, admins and developers to work smarter together and transform how IT operates.

4:00 p.m. - 4:40 p.m.

  • Build Connected Experiences with Community Cloud
    Community Cloud connects your customers, partners and employees with the people and information they need, whenever and wherever they need it. By combining engaging design with simple, intuitive access to business systems, companies can create incredibly productive and rewarding online experiences. Come join us to learn how Community Cloud helps companies transform the customer, partner and employee experience.
  • Innovate Faster with Salesforce Heroku and AWS
    The Salesforce and AWS strategic alliance is triggering the next revolution in building engaging customer experiences. Behind every great experience is an App and the power of Salesforce platform lets you build apps fast. Adding to that experience is the AWS platform that extends the ability to rapidly deliver apps by offering developers a collection of purpose built and ready to consume set of services. With Salesforce Heroku built on AWS, developers can focus on building business apps such as mobile, web and AI, instead of spending cycles on the undifferentiated heavy lifting. In this session, you will learn how Salesforce Heroku and AWS accelerate developer productivity and lower operational complexity to deliver solutions around Salesforce Data Integration, Media Delivery, Web Security, Big Data Analytics and Warehousing.
  • Salesforce for Admins
    Every day is an adventure when you’re a Salesforce Administrator. You spend your days in the cloud and on the ground in a quest to become more efficient and more effective. You’re passionate about productivity and using innovative technology to create positive and lasting impact for your customers, your company and the community. Join us and fellow Trailblazers as we discover new ways to use technology to go faster, get smarter and go further.
  • Salesforce for Sales: Transform Sales from Lead to Cash
    In today’s competitive environment, sales teams must connect with customers in new ways and become Sales Trailblazers to achieve sales success and develop deeper customer relationships. Companies must empower every sales rep to sell smarter, sell faster and sell the way they want to drive maximum sales productivity. Join Salesforce leaders and special guests to learn how Salesforce for Sales helps companies drive revenue from prospect to advocate. Learn about the latest Salesforce technologies and best practices you can use to maintain your sales edge.
  • State of Marketing: Insights on Top Marketing Trends for 2017 and Beyond
    To blaze trails in the Age of the Customer, marketers need to know what’s top-of-mind for their peers, and understand what practices set top teams apart from the rest. Join this session to arm yourself with an exclusive preview of results from the fourth annual “State of Marketing” research study, based on a global survey of 3,500 marketing leaders. You’ll learn about key trends that are changing the face of marketing, such as the evolution of customer journey strategies, the growth and influence of various channels, how teams are leveraging emerging technologies like artificial intelligence, and more.

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Theater Sessions

8:15 a.m. - 8:35 a.m.

  • AppExchange Partner Program: Driving an Ecosystem of Innovation
    Recent research from IDC finds that the Salesforce ecosystem will contribute $389B positive GDP worldwide by 2020. For developers, entrepreneurs and ISVs, that’s a huge opportunity to deliver the next generation of apps and solutions built on the Salesforce Platform. Learn about the new AppExchange Partner Program for ISVs, and how you can get started on the path to build, market, sell, and grow faster with Salesforce.
  • Salesforce CPQ & Kenandy ERP: The Front Office Meets the Back Office
    If managing Sales Opportunities, Quotes, Sales Orders, Work Orders, BoM's, Purchase Orders, Shipments, and Financials, are part of your daily life then you want to see this session. Come watch Kenandy ERP make the front and back office one single office!

8:45 a.m. - 9:05 a.m.

  • The Growing Power of Inside Sales
    Inside sales is the fastest growing sales strategy out pacing field sales. Get best practices from practitioners on how they run their inside sales organization and tips on growing your business. See a demo of Salesforce for inside sales teams, intelligent selling built on the world’s most complete CRM.

9:15 a.m. - 9:35 a.m.

  • BriteVerify: Are You Human? Are You Friendly?
    When users sign-up they don’t come out of nowhere. They aren’t one homogenous blob, so no two backstories will be the same either. While there's no one-size-fits-all approach, but we can start by building some context around what are their intentions? We can look for different clues and cues to answer that. As humans, we do it naturally. It's primordial. We've been doing it for millions of years, because it has to do with our survival - knowing people's intentions. It's not any different now as understanding intentions builds to better communication and trust. So you watch what they do. You listen to them. You seek out clues of the tiniest sort. To seek their humanity. To evaluate if they are suspicious? How can you reach them? What tools can you lean on to start and nurture your relationship with them.
  • Conversational Service: Deliver Personalized Service with Mobile Messaging
    Join this session to learn about how Service Cloud’s newest offering, LiveMessage, can turn SMS and Facebook Messenger conversations from traditional one-way notifications into engaging, two-way messaging support channels for your customers.

12:00 p.m. - 12:20 p.m.

  • Get More Work Done Together with Quip (1)
    Billions have been spent on productivity solutions but the tools that existed couldn’t meet the needs of today’s employees. Introducing Quip - the next generation productivity suite that combines documents, spreadsheets, checklists, and chat with your live CRM data into one seamless experience. Come learn how Quip can empower your team to work simpler and faster.
  • Intacct: Don’t Just Connect the Front and Back Offices, Unify Them
    Building long-term customer relationships requires alignment across your organization — from front-office to back-office. Join Intacct to learn how a single source of truth, captured in Salesforce and Cloud ERP, can drive the billing, revenue recognition and forecasting for your evolving customer relationships.

12:30 p.m. - 12:50 p.m.

  • How To Leverage Salesforce DMP To Drive Smarter Customer Journeys
    Join the us team to learn how high-performing marketers combine the Salesforce Data Management Platform (DMP) with the power of the Salesforce Marketing Cloud to power advertising, marketing and CRM campaigns that drive smarter customer journeys across digital channels. In this session, marketers will learn how Salesforce DMP enables you to leverage your Salesforce data across your digital campaigns to deepen your relationship with your customers and target prospects that closely resemble your most valuable customers.
  • Nintex: Planning for Success with Process Excellence
    Turn inefficiencies into streamlined processes. Learn how a global company leveraged Salesforce and Nintex to develop account and territory management planning solutions and deployed across its global sales organization for serious productivity gains.

1:00 p.m. - 1:20 p.m.

  • Lightning Roadmap Sneak Peek: The Future of Salesforce
    Lightning is striking across the customer success platform and all of our incredible innovation will only be delivered in Lightning. Join us to learn about how Lightning can transform your business and get a sneak peek of the innovation to come in future releases. You?ll hear from product experts and will leave ready to make the move to Lightning.
  • Talkdesk: A New Breed of Call Center Software. Watch & Win!
    Coming Soon!

1:30 p.m. - 1:50 p.m.

  • Bluewolf Uncovers Salesforce Innovators with IBM Watson
    Based on data collected from over 1,700 Salesforce customers, and with the help of IBM Watson, Bluewolf’s fifth annual The State of Salesforce Report analyzed 110,000 data points to uncover how the best companies use Salesforce. In this session, we'll dive into the top four trends among successful Salesforce innovators and reveal what the future of Salesforce innovation looks like.Join Vanessa Thompson, SVP, Customer Experience Insights to learn what it takes to be a Salesforce innovator.
  • Einstein Discovery: Make Smarter Decisions with AI-Driven Trends and Predictions
    Einstein Analytics is now smarter than ever! Come see how Einstein Discovery can uncover relevant patterns and provide actionable recommendations right in your CRM, helping you understand what’s happening, why it’s happening, and what do to about it.

2:00 p.m. - 2:20 p.m.

  • 5 Reasons to Upgrade from Quotes to Salesforce CPQ
    Complex products, multi-tiered pricing strategies, and varying order and fulfillment requirements leave most organizations drowning in spreadsheets, and scrambling to fix errors caused by inefficient manual processes. Join this session to learn about the key quoting challenges facing businesses today and see how CPQ can solve them.
  • Document Automation from SpringCM: Driving Digital Transformation
    Ready for real digital transformation? Discover how document management can deliver immediate value to your business and accelerate revenue with fast ROI (Think automating contract management or on-boarding employees faster.) With SpringCM you get greater visibility into document workflows, less audit stress, and the ability to collaborate quickly.

2:30 p.m. - 2:50 p.m.

  • Get More Work Done Together with Quip (2)
    Billions have been spent on productivity solutions but the tools that existed couldn’t meet the needs of today’s employees. Introducing Quip — the next generation productivity suite that combines documents, spreadsheets, checklists, and chat with your live CRM data into one seamless experience. Come learn how Quip can empower your team to work simpler and faster.
  • Nuvem Consulting: Harmonizing Pardot and Sales Cloud to Promote Sales Growth
    We all know that today’s buyers are more than 50% of the way through the sales process before they are ready to talk to sales. That has meant big changes for marketing and sales. Join Nuvem Consulting to learn more about developing integrated processes between Pardot and Salesforce.

3:00 p.m. - 3:20 p.m.

  • Extending the Power of Salesforce with Heroku
    IT decision makers are exploring platforms they can bet and build their business on. Often, they realize there is no single answer, instead, a continuum of platforms have emerged, and winners will be ones that are most inclusive and adaptive. Join us to learn how Heroku extends the Salesforce platform to offer continuum that enables everyone from low-code ninjas to programmatic developers by building on the power of an ecosystem.
  • How Worldpay Transformed Its Onboarding Process from Tedious to Delightful
    Learn how Huron Consulting Group used Skuid to help Worldpay, a payment processing company, simplify and significantly speed up its on-boarding process for merchants and avoid massive fines by the U.S. Government. Companies who use Skuid go to market 73% faster, observe a 365% ROI, and experience a payback period of one month. Come hear why, as told by Huron Consulting.

3:30 p.m. - 3:50 p.m.

  • Dialpad
    Coming Soon!
  • The Future of Sales Intelligence: Salesforce Inbox
    Inbox is one of the first Salesforce products powered by Einstein technology with sales intelligence built into email. Join this theater session to learn how sales reps can use this breakthrough technology to identify new opportunities, close deals with fewer clicks, and sell smarter than ever before.

4:00 p.m. - 4:20 p.m.

  • Delivering Digital Transformation in Consumer Goods
    Hear about Salesforce’s key solutions for the consumer goods industry. Learn how to unify your sales, service, and marketing teams with a 360-degree view of the customer — to drive engagement and value to your end consumers.
  • Flash from PopcornApps: Classic to Lightning Automated Conversion
    If you are considering a move to Lightning and feel the task too daunting, check out the demo of Flash, an automated conversion solution. Preserve your investment, save time & money and stay relevant to the Salesforce roadmap by accelerating your move to Lightning
  • 4:30 p.m. - 5:10 p.m.

    • AppExchange Demo Jam
      You’re invited to an epic, action-packed Demo Jam where six partners will have only three minutes to showcase the best of their AppExchange app with a real-time demo. The winner is chosen by you, the audience. Join us for this fast-paced, highly-anticipated match.

     

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    Workshops

    8:15 a.m. - 8:35 a.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

    8:45 a.m. - 9:05 p.m.

    • Five Tips to Get Ready for Lightning
      Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

    9:15 a.m. - 9:35 a.m.

    • Creating Customer Journeys Across Marketing, Sales and Service Cloud
      Today’s marketing is about more than just campaigns - it’s every touchpoint with your customer. Join us to discover how to optimize the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

    12:00 p.m. - 12:20 p.m.

    • Increase Sales Productivity Insights with Premier
      Join us to learn how to boost sales productivity through automation and analytics. Use Salesforce features like Wave Analytics and workflow to track and move deals swiftly through your pipeline.

    12:30 p.m. - 12:50 p.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

    1:00 p.m. - 1:20 p.m.

    • Five Tips to Get Ready for Lightning
      Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

    1:30 p.m. - 1:50 p.m.

    • Creating Customer Journeys Across Marketing, Sales and Service Cloud
      Today’s marketing is about more than just campaigns - it’s every touchpoint with your customer. Join us to discover how to optimize the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

    2:00 p.m. - 2:20 p.m.

    • Increase Sales Productivity Insights with Premier
      Join us to learn how to boost sales productivity through automation and analytics. Use Salesforce features like Wave Analytics and workflow to track and move deals swiftly through your pipeline.

    2:30 p.m. - 2:50 p.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

    3:00 p.m. - 3:20 p.m.

    • Five Tips to Get Ready for Lightning
      Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

    3:30 p.m. - 3:50 p.m.

    • Creating Customer Journeys Across Marketing, Sales and Service Cloud
      Today’s marketing is about more than just campaigns — it’s every touchpoint with your customer. Join us to discover how to optimize the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

    4:00 p.m. - 4:20 p.m.

    • Increase Sales Productivity Insights with Premier
      Join us to learn how to boost sales productivity through automation and analytics. Use Salesforce features like Wave Analytics and workflow to track and move deals swiftly through your pipeline.

    4:30 p.m. - 4:50 p.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

     

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