You need a solution that's built for agility and speed, and Siebel is difficult to innovate. You need a path to extend or replace it. Join us to learn about best practices, and get a 10-step retirement roadmap for a successful transition from on-premise to cloud. Join Salesforce Services and get the truth about managing a transition.
Circles of Success: Track and Move the Adoption Needle
Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
Data.com: The Future of Intelligent Selling
Despite the availability of information, research shows that 8 in 10 sales reps are unprepared and fail to create value with buyers. Join Data.com to learn how the right information in Salesforce can help your organization grow faster by improving how sales and marketing connect with customers. See how Data.com is evolving to better arm your sales team and make Sales Cloud your competitive advantage.
New Features for Salesforce Admins
Admins are the leaders who can guide their businesses to the future. Learn how to leverage the Lightning Experience and new features of Salesforce to drive innovation, tackle inefficiency and increase productivity.
11:45 a.m. - 12:25 p.m.
Sales Cloud 101: Getting to Know the World's #1 CRM
Want to see what makes Sales Cloud the worldwide leader in CRM? Come experience Sales Cloud up close and personal and see how it transforms the way companies sell—helping them be more productive, make more insightful decisions, and close more deals. You’ll also get an up-close look at the all-new Lightning Experience. This session is geared towards beginners and people who are unfamiliar with Salesforce.
1:00 p.m. - 1:40 p.m.
Analytics Cloud: The Best Analytics for Salesforce Customers
Launched at Dreamforce 2014, the Salesforce Analytics Cloud was built for any user, any data, and any device. We're excited to unveil the next wave of the Analytics Cloud to help every Salesforce customer instantly go from data, to insight, to action. Learn what's new, see the product in action, and hear from customers who are experiencing unparalleled success with the Analytics Cloud.
Circles of Success: Become a Data Management Rockstar
Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
Marketing Cloud: The Dawn of the Digital Marketer
The sun is rising on the future of marketing. Customers are engaging with brands they love on digital channels like never before, and new technology is further enabling ways for companies to impress customers every day. The dawn of the digital marketer is upon us. Join us and learn how the world's most innovative brands are cultivating 1-to-1 customer experiences across marketing, sales, and service.
Salesforce Agricultural Forum
Are you an agriculture or manufacturing executive who is looking to share and learn innovation and transformational expertise with peers? Join us for an exclusive thought leadership discussion on how you can use salesforce to transform your business.
Sales Cloud Roadmap: A Sneak Peek Into the Future
Want to see what's coming out in the Sales Cloud and the all-new Lightning Experience? Here's your chance to find out! Join us to learn about the exciting new features that we're working on as we present the Sales Cloud roadmap. You'll have access to our Product Managers and have an opportunity to ask any questions you might have in this interactive session.
2:00 p.m. - 2:40 p.m.
Service Cloud Keynote: A New Era of Service for the Connected World
Customer service is evolving as customers are increasingly connected to each other, to their devices and to more products than ever before. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using Service Cloud to deliver in-context service everywhere, supercharge agent productivity and provide smarter support in today's hyper-connected world. Come learn how to create and execute a vision for customer service to meet and exceed the needs of your customers.
AppExchange for Everyone: Apps That Make a Huge Difference
With over 2,800 apps on the AppExchange you can run your entire business on Salesforce. In this session you will hear customers share the best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps. Learn why over 79% of Salesforce customers use AppExchange apps.
Circles of Success: Drive Metrics Using Reports and Dashboards
Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
Grow Your Small Business with Salesforce
Your focus needs be on customers, the growth engine of your business. So your small business has a lot to gain from innovations that help you quickly connect the dots and manage relationships more effectively. Whether you are trying to find, win or keep customers, join us to learn about the latest and greatest designed with your small business in mind.
The Future of Manufacturing is Digital Transformation
The Manufacturing industry is undergoing a massive physical-to-digital transformation. Persistent connectivity, mobile and cloud are driving manufacturers to move at the speed of thought and leverage this transformation to create differentiation and leadership. Join us to see how Salesforce Manufacturing Industry Solutions can accelerate enablement of digital transformation.
3:00 p.m. - 3:40 p.m.
App Cloud: Experience a New Way to Build Apps
The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world's #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.
Circles of Success: Weathering the Storm of Change Management
Join us for an intimate and interactive discussion with other customers to learn how you can best manage ongoing Salesforce changes to keep current with ever-changing business needs. We will share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to drive Salesforce ROI.
Delivering Value Through an Enterprise Portal with Community Cloud
With huge advances in social interaction, branding, customization, and mobile access, Salesforce Community Cloud delivers incredible value to portal users. Join us to learn how one Enterprise company is combining social eCommerce with business processes and data to grow their business faster and more efficiently.
How Salesforce Uses Marketing Cloud
Customer journeys are no longer just for the marketing department—they transcend all aspects of the business. Join us to learn how we use our own technology to deliver personalized, cross-channel experiences across departments at Salesforce. You’ll see real-world examples of how Marketing Cloud powers journeys to onboard our customers, app users and even our employees.
Meet Pardot: Drive Sales with Intelligent B2B Marketing by Salesforce
Did you know that 65% of B2B buyers have already made a purchase decision by the time they engage with a vendor sales rep professional (IDC)? Join us to get an inside look at Pardot, the sales and marketing secret weapon that allows you to intelligently engage with your buyers from click to close. Learn how adding marketing automation to your CRM can help you fill your pipeline, personalize the buying process at scale, and empower your sales and marketing teams to better market, sell, and engage in today's buyer-driven world.
4:00 p.m. - 4:40 p.m.
Sell Smarter and Deliver Better Service with Deep Customer Insights
Customer data is all around us, but less than 1% of the trillions of customer transactions are analyzed and turned into insights and actions. This session will show you how to supercharge your Salesforce deployment with the new Salesforce for Customer Insights Solution. See how sales teams are selling faster with intelligence right at their fingertips. And learn how service teams use analytics to uncover powerful insights that lead to increased customer satisfaction.
Circles of Success: Train End Users for Faster Adoption
Join us for an intimate and interactive discussion with other customers to learn about end-user training techniques to increase Salesforce adoption and empower users in your company. This session focuses on the framework used to design and deliver an effective end-user training program. We will discuss strategies on the 5 Ws, ways to develop a role-based curriculum, and explore ideas for delivering and measuring your training efforts. Education is an ongoing journey. Get started on the right track!
Reinvent Advertising and have your CRM Power Ads within the Customer Journey
Brands have, historically, run their advertising separate from the rest of their marketing and sales efforts and with advertising the largest expense for CMOs, it is now time for a coordinated approach. Salesforce customers whose digital advertising was powered by CRM saw 80% higher engagement and a separate study showed a retailer who orchestrated their email and Facebook ads together recorded their customers were 22% more likely to purchase. Learn how the most innovative brands in the world are revolutionizing digital advertising and bringing together different parts of their organizations to achieve amazing results.
Sales Cloud: Best Practices to Go from Good to Great
Do you have a plan for ensuring success with Sales Cloud? Do you know how your organization can achieve the best results, maximize sales performance, and ensure widespread adoption? In this session, we'll walk you through the critical steps and best practices sales organizations should follow You'll see demonstrations of great features and hear from customers who have achieved amazing sales results and will explain firsthand how they did it.
Salesforce World Tour
Amsterdam · Boston · Chicago · London · CeBIT, Hanover · New York City · Paris
São Paulo · Sydney · Tokyo · Toronto · Washington, D.C.