In partnership with FIDE, the 102-year-old governing body of chess, Salesforce is building a live intelligence engine for 800 million players and fans worldwide. By uniting data and AI agents, Salesforce proves that in business and chess, great moves take two: human + agent.
Meet the always-on face of FIDE. The Chess Concierge is a 24/7 AI agent on the fan portal, delivering instant support to 1.2 million monthly visitors in any language. It easily answers questions regarding ratings, rules, and title norms while providing live board status during tournaments so fans never miss a beat.
Elevate match analysis with AI-powered collaboration. Agentforce explores board moves via quantitative and qualitative AI analysis to shortlist candidates. Surfaced into Slack, FIDE’s expert panel collaborates with AI to decide the broadcasted Move of the Day. This turns grandmaster strategy into a daily highlight for fans.
Unlock deeper insights with conversational intelligence. The Elo Player Rating Agent transforms match histories into interactive discovery. Fans can easily look up any FIDE player to analyze historic trends, current standings, detailed insights into results, and predictions. It puts personalized player intelligence right at your fingertips.
Take a closer look at how agent building works in our library.
Launch Agentforce with speed, confidence, and ROI you can measure.
Tell us about your business needs, and we’ll help you find answers.
