Workforce Innovation Playbook

The 4Rs to Building the Human + Agent Workforce.

We’re in the biggest workforce transformation of our lifetime as we unlock the power of humans and agents. This playbook is a guide to help any company augment human productivity, creativity, and purpose with human and agent collaboration.

Salesforce’s 4R’s framework is designed to help any company become agentic by design:

Redesign how work gets done
Reskill your people
Redeploy talent to unlock agility
Rebalance human + agent work

Let’s explore the mindset, steps, and tools to elevate the human experience together.

Questions? Call us at 1-800-667-6389

Salesforce 'Workforce Innovation Playbook' cover featuring three smiling diverse individuals (two women and one man) alongside Astro, a Salesforce mascot that is a friendly-looking humanoid robot. The text on the blue background reads: 'Workforce Innovation Playbook' and 'The 4Rs to Building the Human + Agent Workforce'.

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Workforce Innovation Playbook

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