Salesforce

Western Union increases satisfaction and efficiency with Einstein Analytics.


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Western Union is a global payment services institution that operates in over 200 countries. The company wanted to provide better customer service, but they were stuck trying to distill best practices from the millions of global, multi-channel communications that they receive monthly.

Read the story to hear how, in just one week, Western Union gave every service employee easy access to information and insights that helped every call center and customer communication run more efficiently, regardless of region.

Got questions? Call us at 1-800-667-6389.

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