Salesforce

Winning with Data-Driven Customer Service:
Five Plays for Success

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Winning with Data Driven Customer Service: Five Plays for Success

Of course price and product are important, but customer experience is fast becoming the single most important brand differentiator for companies in every industry. This white paper presents a five-step plan that every company can use to win new customers and enhance existing loyalties. Read this paper and learn how to create a culture of analytics with frontline employees, give managers the metrics that matter, and equip agents with insight at the point of customer interaction.

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Of course price and product are important, but customer experience is fast becoming the single most important brand differentiator for companies in every industry. This white paper presents a five-step plan that every company can use to win new customers and enhance existing loyalties. Read this paper and learn how to create a culture of analytics with frontline employees, give managers the metrics that matter, and equip agents with insight at the point of customer interaction.

 
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