Welcome to a world where service is the differentiator for your business, where customer service agents communicate with customers on a number of channels, and where service is no longer separate from sales and marketing. Companies are reacting to rising customer expectations and the potential benefits gained from exceptional customer service.
To learn more about trends in the service industry from tech leaders who build apps that extend customer service functionality, we enlisted Salesforce MVPs — customers recognized for their contributions to the Salesforce community — to interview executives from six AppExchange partners.
In this thought-provoking e-book, you’ll learn:
The type of service your customers expect
Why it’s critical for departments to work together to provide an exceptional customer experience
How service technology can help your employees, customers, and your bottom line
What you can do today to elevate your company’s customer service
Download “At Your Service: 12 Experts on Elevating the Customer Experience” today.