What’s the potential ROI and impact of Customer Community on your organization? We commissioned Forrester Consulting to find out.
In this Total Economic Impact study*, a composite organization realized a 246% ROI, reduced service costs, and improved customer experience. Benefits include:
Get the full study.
And for a graphic summary of the study, get the infographic.
The Total Economic Impact™ of Salesforce Community Cloud for Customer Community, a September 2016 commissioned study conducted by Forrester Consulting on behalf of Salesforce.