Study finds Customer Community delivers 246% ROI.

Questions? Call us at 1-800-667-6389.

What’s the potential ROI and impact of Customer Community on your organization? We commissioned Forrester Consulting to find out.

In this Total Economic Impact study*, a composite organization realized a 246% ROI, reduced service costs, and improved customer experience. Benefits include:

  • Reduced service costs from case deflection
  • IT platform cost savings
  • Increased sales from upsell with increased customer engagement
  • Improved customer retention from improved customer experience

Get the full study.

And for a graphic summary of the study, get the infographic.

The Total Economic Impact™ of Salesforce Community Cloud for Customer Community, a September 2016 commissioned study conducted by Forrester Consulting on behalf of Salesforce.

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