To help companies make smarter decisions, faster, IBM and Salesforce have formed a global strategic partnership to deliver joint solutions that leverage IBM Watson, the leading AI platform for business, and Salesforce Einstein, the AI platform that powers the world’s #1 CRM solution.
This partnership will enable a new level of intelligent customer engagement across sales, service, marketing, commerce, and more. It will bring data insights from Watson directly into the Salesforce Intelligent Customer Success Platform where it can be combined with customer insights from Salesforce Einstein.
To help clients rapidly deploy these IBM Watson and Salesforce Einstein capabilities, IBM is strategically investing in its global business services capabilities for Salesforce. Together, Watson and Einstein will help companies accelerate decision-making and drive greater customer success.