Make it easy for your customers to help themselves.

Make your customers — and agents — happier with self-service.
Questions? Call us at 1-800-667-6389.
 

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Deliver a completely connected self-service experience at scale.

 
 

Quickly set up a self-service help center.

  • Free up your agents from handling common questions or requests with an engaging, branded self-service help center. Easily embed knowledge articles and provide customers access to important data.

Provide effortless self-service with step-by-step processes and end-to-end workflows.

  • Empower customers to resolve requests on their own — no agent required — by integrating Salesforce data into your portal and business processes. Now anyone can check an account, pay a bill, or book an appointment. It’s all done in a flash.

Help agents scale support with the right tools at the right time.

  • With Service Cloud integration, customers can access an agent via chat or submit a case online. And agents have a 360-degree view of that customer’s activities in the portal. So agents work more efficiently and keep customers happy.

By adding chat and self-service options, customers, dashers, and merchants can seek support where and how they want it.”

Gina Wiley | Product Manager of Business Applications | DoorDash