Salesforce

A Customer Service Minute with Esteban Kolsky

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Customer Service Minute with Esteban Kolsky

Customer service thought leader Esteban Kolsky recently joined us in the Salesforce Live studio to talk about how to master the landscape of mobile customer service. In this five part series, he outlines how organizations can evolve from basic mobile service offerings to using mobile platforms as a way to truly differentiate products and services in a crowded marketplace.

Service Cloud is an excellent way to adapt your customer service functions to the needs of post-modern consumers. With a 360-degree view of the customer afforded through the Service Cloud Console, your agents will be more productive and your customers will be happier. On average, companies using Service Cloud experience increases in:

  • Agent productivity by 47%;
  • Customer satisfaction by 45%;
  • Case resolution time by 48%; and
  • Customer retention by 45%.
Watch the series.
Watch the series.
Watch the series.
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