webinar:

10 Key Strategies Customer Service Executives Need To Consider Featuring Gartner

In this Webinar, find out why thousands of companies are turning to cloud computing to improve the customer service experience. Learn how cloud computing increases service productivity by connecting:

Contact centers

Customer self-service

Social Web communities

Hear about the top motivators for cloud computing adoption from featured guest, Gartner Vice President Michael Maoz, and hear Ed Romson, Plantronics’ Senior Director of Customer Care, as he discusses his service organization’s accomplishments.

presenters:

Kyle Christensen
Michael Moaz
Vice President
Gartner

Alexandre Dayon
Senior Vice President of Product Management
salesforce.com
Ed Romson
Senior Director of Customer Care
Plantronics

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