Join us in Miami on Wednesday, July 17, to find out how Trailblazers like you are using the Customer Success Platform to achieve a 360-degree view of their customers and how Service Cloud can help you empower service teams with automation, embrace digital channels, and elevate your workforce.

We will also host a panel of local customer service Trailblazers who will share their firsthand tips about driving customer success with Salesforce.

Don’t miss this chance to learn, connect, and exchange ideas with your fellow Trailblazers. Register today — it’s free.

2:30 p.m.–3:00 p.m. Registration, Demos, and Theater Session: Scale Support Across Digital Channels with Einstein Bots
3:00 p.m.–3:40 p.m. Salesforce Keynote
3:40 p.m.–4:15 p.m. Customer Panel
4:15 p.m.–4:55 p.m. Thought Leader
4:55 p.m.–5:00 p.m. Closing Remarks
5:00 p.m.–6:00 p.m. Networking Reception, Demos, and Theater Session: AI + Analytics for Intelligent Customer Success                                                  
Customer expectations for personalized and seamless service, no matter the channel, continue to reach new heights. Today, customers use on average 10 channels to communicate with companies they do business with, including mobile messaging, web chat, social, and self-service. So how does a business provide a consistent experience across these channels? Join us to learn how to scale support across all digital channels in ways that will help differentiate your brand and improve CSAT.
AI solutions at Salesforce promise to make companies more productive by augmenting the decisions they make with relevant information, thus helping companies and their customers be successful. Join this session to see some real-world examples of companies optimizing their service teams with Einstein Analytics to manage account health, automate outreach, and reduce churn, all leading to retained customers. 
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CloudMasters, Salesforce Partner with locations in Boston, New York, and Miami providing expertise in Salesforce on all Clouds, Sales, Service & Community Clouds
 
Five9 is the leading provider of cloud contact center software. We are driven by a passion for our customers. Our deep understanding of the complexity of the contact center and commitment to our customer's success is how we earn their loyalty and trust.
 
 
 
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