Venue:
1930 S. State St. 
Salt Lake City, UT 84115

Date & Time:
Thursday, June 14th, 2018 
11:00 a.m. - 5:00 p.m.
Happy Hour 5:30 p.m.

Complimentary lunch will be included as well as an intimate, networking Happy Hour immediately after the event. Happy Hour details will be provided once you complete your registration.

Who: Ideal for senior contact center professionals who are evaluating or have recently deployed Salesforce Service Cloud and are looking to participate in this best-practices sharing event.

Register now! Space is limited.

11:00 a.m.–12:00 p.m. Check In & Networking
12:00 p.m.–12:10 p.m. Learn Practices in Manufacturing
12:30 p.m.–1:00 p.m.     OC Tanner overview (Implementation of Salesforce, etc)
1:00 p.m.–1:30 p.m.     Walk through OC Tanner's Contact Center
1:30 p.m.–1:45 p.m.     Break
1:45 p.m.     OC Tanner's Salesforce View
2:15 p.m.     NICE inContact Demo
2:45 p.m.     Break
3:00 p.m.-4:00 p.m.    

Tanner Metric Board from Call Center (Metrics from Salesforce + NICE inContact for 15 minute huddle)

Includes:

  • Agent Console View
  • Supervisor View (Single Screen and Reporting)
  • How they monitor calls and survey tool
  • KB and the Art of Deflection and how utilizing knowledge articles
4:00 p.m.-5:00 p.m.     Salesforce Road Map (Lightning, Chat Bots, etc).
5:00 p.m.     Break for Happy Hour
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