Venue:
Working Solutions
19111 Dallas Pkwy
Dallas, TX 75287

Date & Time:
July 24, 2018 
11:30 a.m. - 6:30 p.m.
Happy Hour 5:15 p.m.

Complimentary lunch will be included as well as an intimate, networking Happy Hour immediately after the event. Happy Hour details will be provided once you complete your registration.

Who: Ideal for senior contact center professionals who are evaluating or have recently deployed Salesforce Service Cloud and are looking to participate in this best-practices sharing event.

Register now! Space is limited.

11:30 a.m.–12:00 p.m. Arrival & Check In
12:00 p.m.–12:30 p.m. Lunch and Introduction to Working Solutions
12:30 p.m.–1:00 p.m.  Introduction to the WS Agent Community
1:00 p.m.–1:30 p.m. Day in the life of the agent
1:30 p.m.–2:00 p.m. Intro into Service One and Dashboards
2:00 p.m. –2:15 p.m.     Break
2:15 p.m.–2:45 p.m.      Coveo Presentation
2:45 p.m.–3:45 p.m.      Salesforce Roadmap
3:45 p.m.-4:15 p.m.     Forward look into Marketing Automation and CATS 2.0
4:15 p.m.-4:45 p.m.     Salesforce Portion / Building an ROI
4:45 p.m.–5:15 p.m.      Paladin Implementation Walk-Through
5:15 p.m.–6:30 p.m.      Happy Hour
 
 
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