Learn how to enhance your guests’ experiences before, during and after their trips with personalized journeys. See how casinos today are growing loyalty and revenue by providing timely service across channels, leveraging customer data and artificial intelligence (AI) to identify the best cross-sells and upsells, and then deliver personalized offers in real time.
What does the Gaming industry have in store? Learn how casinos are thinking about and implementing the Internet of Things (IoT) to create a more immersive, personalized experience for guests on property. 
12:30 p.m. - 1:00 p.m. Arrival & Registration
1:00 p.m. - 1:40 p.m. Keynote | Gaming & the Fourth Industrial Revolution
1:50 p.m. - 2:30 p.m. Breakout Sessions
2:30 p.m. - 2:45 p.m. Snack & Networking Break
2:55 p.m. - 3:35 p.m. Breakout Sessions
3:45 p.m. - 4:30 p.m. Casino of the Future with IoT & Closing Remarks
4:30 p.m. - 6:00 p.m. Networking, Cocktails, Appetizers & Partner Showcase

Breakout Session topics will include:

The Omni Channel Contact Center Environment
The Connected Guest Journey
Chatbot and Guest Self Service
Einstein Analytics and Next Best Offer

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