Knowledge Management Strategies for Great Customer Service

Today’s customers want faster, more accurate service. With Salesforce Knowledge, new to the Service Cloud, your agents can search for and deliver personalized answers across the call center, the social Web, and through Web self-service.

Tune into this Webinar featuring tips from Paul Greenberg, author of CRM at the Speed of Light. Learn how knowledge as a service lets you:

Capture expert knowledge.

Deliver faster more accurate resolutions

Grow customer loyalty while lowering costs

Plus, hear how current customers are using Salesforce Knowledge to deliver the right answer the first time—every time.


Kyle Christensen
Director of production
Paul Greenberg
Author: CRM at the speed of light
4th edition
Presisent: The 56 Group, LLC


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