Trailblazers for the Future Boston

October 10, 2019, 8:00 a.m.–12:00 p.m.

Salesforce Basecamp '19

The Human Side of Service: Learn how to skill up your teams in the age of AI.

Sample Agenda Based on Past Survey Results

Part I
Breakfast, Networking, Welcome, and Introductions
Discovery: The Agent Training Gap and Customer Expectations
Contact Center Ops: The Human Side of Service

Part II
De-Escalation
Hiring, Motivating, and Getting the Most Out of Your Teams
Managing Difficult Conversations
Wrap-up
Getting Started and Staying Connected

Please complete this survey before the event so that we can customize the content to best suit your learning objectives.

Location
TimeTrade Offices
100 Ames Pond Drive
Suite 100
Tewksbury MA 01876

 

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