The Human Side of Service: Learn how to skill up your teams in the age of AI.
Sample Agenda Based on Past Survey Results
Breakfast, Networking, Welcome, and Introductions
Discovery: The Agent Training Gap and Customer Expectations
Contact Center Ops: The Human Side of Service
Hiring, Motivating, and Getting the Most Out of Your Teams
Managing Difficult Conversations
Getting Started and Staying Connected
Please complete this survey before the event so that we can customize the content to best suit your learning objectives.
100 Ames Pond Drive
Tewksbury MA 01876