You can have the best systems and processes in the world, but those can be copied or bought by your competitors. What really makes a difference is the people — and how they are led. Join Shep Hyken, author of The Cult of the Customer and The Amazement Revolution, as he discusses how to:

  • Infuse your customer service with the culture and vision shared by your leadership
  • Build a powerful customer service strategy
  • Be proactive when servicing your customers, and embrace negative reviews

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal best-selling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

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