You can have the best systems and processes in the world, but those can be copied or bought by your competitors. What really makes the difference is the people — and how they are led. Join Shep Hyken, author of The Cult of the Customer and The Amazement Revolution, as he discusses how to:

  • Infuse your customer service with the culture and vision shared by your leadership
  • Build a powerful customer service strategy
  • Be proactive when servicing your customers, and embrace negative reviews

This webcast will put you in a better position to deliver outstanding customer experiences in today’s competitive market.

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