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The Smart CRM: How Analytics and AI Enhance Customer Retention

Upcoming Webinar 1/18/2018, 2:00:00 PM PST

Featured Speakers:

John Cosgrove, Technology Innovation Principal Director, Accenture
Keri Brooke, VP Product Marketing Einstein Analytics, Salesforce


Your CRM helps you to know your customer. Now with AI, it can help you to predict their actions. Join Accenture’s Global Salesforce Analytics Lead, John Cosgrove, to see how Smart CRM helps you to:

  • Generate data-driven recommendations, so teams can take immediate action
  • Use AI to identify potential customer attrition early
  • Retain rich contextual data about the customer relationship, at scale and with intelligent direction
  • Improve customer retention and satisfaction

Plus, you'll see the Smart CRM capabilities in action during a live demo featuring customer examples and use cases.

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