Transform Customer Experience Through Intelligent Service
Upcoming Webinar 4/26/2018, 9:00:00 AM PST
Kate Leggett, Vice President, Principal Analyst Serving Application Development & Delivery Professionals, Forrester
Yoni Barkan, Director of Global Solutions and Innovation, Appirio
Service is the new frontline for manufacturers. It's where battles are being fought to differentiate from the competition. Winning these battles requires embracing a service-based business model and fundamentally changing the relationship between manufacturers and customers.
Join Forrester VP and Principal Analyst Kate Leggett to hear about what manufacturers must do to win the service battle now and in the future. Also, hear from thought leaders at Salesforce and Appirio to understand how to:
- Integrate your service ecosystem on the Salesforce platform for all aftermarket processes and stakeholders, including customers, dealers and suppliers.
- Optimize warranty management to improve customer satisfaction.
- Delight customers and dealers with proactive and predictive service.
- Maximize aftermarket revenues with full support for mobility, IoT and analytics.
- Improve product quality with easy access to product insights and failure data.