Customer Service in the Cognitive Era: IBM's Transformation with Salesforce
Peter Coffee, Vice President, Strategic Research, Salesforce
Bob McDonald, Vice President, IBM, Support Transformation, Training, & Globalization
Bob Furniss, Vice President, Global Service Cloud Practice, Bluewolf, an IBM Company
Join us for a live broadcast from our Salesforce studio to learn about IBM's ongoing global deployment of Service Cloud, and how they are using AI capabilities with Watson, Field Service Lightning, and agile development principles to enhance operations across the entire service chain.