The Age of Experience in a 2020 Contact Center
Upcoming Webinar: Sept 19th, 11:00 AM PDT/2:00 PM EDT
Omar Javaid, President, API Platform Group, Vonage
Bob Furniss, VP of Global Service Cloud, Bluewolf, an IBM Company
Sarah Patterson, SVP, Product Marketing Strategy
More companies are discovering that exceeding customer expectations in customer service and experience drives greater brand loyalty and overall business results. This shift has encouraged companies to rethink how they engage with customers, leading to an increase in focus and investment on service teams.
Join Bluewolf, Salesforce, and NewVoiceMedia, a Vonage Company as we uncover how omnichannel experiences, shifting agent roles, and expanding investments into AI are impacting customer service organizations today.