Featured Speakers:
Jake Wachman, Vice President, Digital, Sunnova Energy
Jason Briggs, Product Manager Senior Director, Einstein Relationship Insights, Salesforce
Sharon Talbott, Industry Marketing Director, Energy & Utilities, Salesforce
Edward Scheidelman, Distinguished Enterprise Architect, Salesforce
Mitch Reichmann, Principal Account Solution Engineer, Salesforce
Energy and utility companies are expanding their operations, working with customers and partners to deliver a massive market transition to clean energy. At the same time, AI is disrupting the industry with the promise of scaling and automating customer experience. In this panel discussion, experts in AI, customer experience design, and energy will discuss how AI is achieving scale, speed, and trust for the energy industry.
Join us to:
- Review what is already happening in the energy and utilities industry with predictive AI, machine learning and generative AI
- Learn the fundamentals of data platform requirements, prompts, and keeping humans in the loop
- Understand how utility customer experience managers use AI to improve insight, empathy, and timeliness
- See examples of AI applied to energy & utility use cases