Kendra Fumai - Director of Product Management, Service Cloud, at Salesforce
Michael Chou - Director of Product Management, Service Cloud, at Salesforce
Customers are increasingly basing their purchasing decisions on the quality of their service experience with your company, which means delivering fast, intelligent end-to-end service has become more important than ever before. Join this webinar to see how Salesforce empowers your organization to deliver connected end-to-end Service that improves your operational efficiency, employee productivity, and customer satisfaction with Field Service Lightning.
On this webinar:
Watch a live demo of the new Field Service Lightning functionality, including the new dedicated, offline-first mobile app, which was built with the service employee on-the-go in mind
Learn about the investments we’ve made in Field Service Lightning, which includes new standard objects such as Service Appointments, Resource Managements, Parts/Inventory, and much more.