Why Humans Will Remain at the Core of Great Customer Service

Join Salesforce’s SVP of Service Cloud, Sarah Patterson and featured Gartner VP and Distinguished Analyst, Michael Maoz to explore the role of AI, Bots, and Automation in the Customer Service space.

We will explore how leading companies are approaching examining the role of automation in the Customer Engagement function, and provide actionable guidance on how to leverage these emerging technologies alongside human support agents to optimize the customer experience.

At the end of the session, participates will be able to answer the following two key issues –

•How will AI and extreme self-service trends impact my customer service and engagement strategy?

•What is the future role of human customer-service agents in a world of intelligent automation?

  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  •     Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at a later time.
  •  I agree to the <a href="/company/privacy.jsp" target="_blank">Privacy Statement</a>. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the <a href="/company/privacy.jsp" target="_blank">Privacy Statement</a>. <span class="expand safeharbor-icon"></span> <span class="break"></span> <span class="extra-legal">I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. I have the right to withdraw my consent at any time. <a href="/company/privacy.jsp" target="_blank">For more information, click here</a>.</span>   By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement.
 
 
 
TRUSTe