Bouygues Telecom Case Study: Driving Satisfaction & Value with Proactive Customer Engagement
Simon Giraudy, Director of Strategy, Application and Innovation, Customer Care, Bouygues Telecom
Matthieu Dupuis, Head of CRM and Assistance Website Delivery, Bouygues Telecom
Chris Bauschka, RVP, Communications Industry Go To Market, Salesforce
Service providers that want to drive customer satisfaction and value must transform the way they engage with customers and become more proactive. Join this session to learn how Bouygues Telecom, a leading service provider in France, is leveraging Marketing Cloud and Service Cloud to manage their customers journey.
Join this webinar to hear from Bouygues Telecom, a French Telecommunications Service Provider, talk about how they improved their marketing campaigns as well as drove customer satisfaction and loyalty by enhancing their customer care across all channels.