Salesforce Webinars

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Deliver Seamless Customer Support Across Digital and Self-Service Channels

Featured Speakers:

Karen Chan, Product Marketing Manager, Salesforce

Lauren Robillard, Product Marketing Senior Representative, Salesforce

Drew Ardini, Senior IT Director, Shire


Customers expect to easily get service and a quick resolution when they need it, no matter the device or channel they are on. But with so many channels customers have access to, how can companies meet these needs while still providing the superior service today's connected customer demands?

In our webinar, hear how self-service and digital channels have helped Shire transform their customer service, as well as how these channels:

  • Provide a completely connected solution to help customers get answers quickly, when and where they need them
  • Help decrease voice costs while increasing case deflection and customer satisfaction
  • Can be quickly built and launched across web and mobile, providing customers with both self-serve and real-time digital support

 

Access the webinar now.

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