Salesforce Webinars

Questions? Call us at 1-800-667-6389.

2 Keys to Unlocking Seamless Customer Service in Communications

Featured Speakers:

Yossi Zohar, Director of Communications Go To Market, Salesforce

Ronnie Brant, Communications and Media Marketing Lead, Salesforce

Communications companies are facing fierce competition in the marketplace from traditional service providers as well as from new OTT entrants. Customer care costs are skyrocketing, churn is increasing due to customer dissatisfaction, and NPS is low.

Join this webinar where we will explore two key strategies that you can deploy today to unlock intelligent customer service. We'll explore the impact of complex systems on employee productivity and case management as well as challenges assisted and self service multi-channel support models.

Communications Service Providers have their hands full but we're confident you'll walk away from this webinar with a path to improve employee productivity, customer satisfaction and loyalty, leverage every interaction to grow the value to the customer, and consequently grow their wallet share.


Access the webinar now.

Please fill out all fields.
Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter a valid phone number
Select your country
By registering I confirm that I have read and agree to the Privacy Statement.