Erik Wagner, Senior Director, Global Provider Strategy Healthcare and Life Sciences, Salesforce
Mutaz Shegewi, Research Director, Healthcare Provider IT Transformation Strategies, IDC Health Insights
June Scarlett, Chief Patient Access Officer, FormativHealth
Digital transformation in healthcare is happening. Artificial Intelligence, robotics, and the Internet of Things are transforming the consumer experience like never before, and, like all consumers, patients expect healthcare organizations to understand and fulfill their needs throughout the care journey. This is requiring organizations to transform their business to provide personalized, collaborative, and connected service. This is a big change. IDC forecasts worldwide spending on digital transformation to reach more than $2.1 trillion through 2021, with digital healthcare services accounting for 6% of global healthcare expenditures. Yet the challenge is where to start.
Register to join us for this exciting webinar where we will break down a newly published IDC study. We'll explore how the next-generation contact center is a hotbed for healthcare digital transformation and well positioned to respond to patients shifting needs. We'll also discuss how these contact centers go beyond traditional responsibilities to offer a digital omni-channel experience that reaches all touch points in the healthcare consumer engagement cycle.