Salesforce Webinars

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Increase Agent Productivity with Salesforce Anywhere for Service

Featured Speakers:

Natalie Petouhoff, VP, Thought Leadership and Service Innovation, Salesforce

Arnab Bose, VP, Product, Salesforce Anywhere, Salesforce

Rafael Alenda, VP, Product Marketing, Salesforce Anywhere, Salesforce


When it comes to complex customer issues, service agents often spend more time hunting down answers than engaging the customer. Agents are left scrambling between different applications, corralling inputs from multiple teams, and switching between applications. Salesforce Anywhere for Service puts everyone on the same page to resolve complex customer issues faster.

In this webinar you'll learn:

  • Latest industry trends from Salesforce's 3rd State of Service report
  • How to swarm cases as a team without email and chat storms
  • Best practices for automating swarm docs with CRM context
  • How to capture case knowledge in one place

 

Access the webinar now.

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