How Shifting To Digital Will Help Your Bottom Line

Featured Speakers:

Vicky Eimer, Manager, CRM Apps & Strategy, Chamberlain Group

Julian Armington, Senior Director, Product Marketing, Salesforce


The importance of digital for the customer experience is undeniable. And the benefits are clear — delivering seamless support across your customer's digital journey makes them happier and drives tremendous value across your business.

But the transition to digital is hard and the benefits, while clear, have been elusive. According to McKinsey, only 14% of companies pursuing digital transformation have been successful. So, what can service organizations do to ensure that they meet customer expectations AND achieve ROI?

Join us for this webinar to hear Chamberlain Group, a Salesforce Trailblazer, discuss their recent digital transformation and the impressive results their seeing by tapping into the power of self-service and digital channels like chat.

What we will cover:

  • How digital is helping Chamberlain Group save $500K/month, improve agent productivity by 3x, and increase CSAT
  • Lessons learned along the way and what's next with Bots and AI
  • A walk through of how you can use the digital maturity model to improve your customer experiences

Whether you've already gone digital or are just starting, you'll come away with practical advice that will help you take your customer service to the next level.

  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  •     Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at any time.
  •  I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement.  
    I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.
    I agree to the Event Terms of Service, Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you have read and agree to the Event Terms of Service, and that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.
 
 
 
TRUSTe