How to Use Automation and AI to Improve Your Agent Experience

Featured Speakers:

Namrta Raghvendra, Sr. Product Marketing Manager, Salesforce

Kailynn Clark, Senior Business Operations Analyst, Salesforce Global Support Centers

Khoa Le, Director Product Management, Salesforce


Join this webinar to hear how automation and AI impact the agent experience. You will learn use cases for how you can get started, and how Salesforce leverages Einstein AI in our customer support centers to quickly triage incoming cases and reduce transfers and escalations. We will share a behind-the-scenes look into our strategy, implementation process, and results.

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