State of Arizona Strategic Enterprise Technology Group (ASET) Shares Case Management Best Practices
Doug Lange, Chief Strategy Officer,State of Arizona
Claire Loesel,Senior Manager, Field Marketing, Public Sector Business Unit, Salesforce
Salesforce commissioned Forrester Research to conduct a Total Economic Impact™ study to identify the impacts a cloud case management system has on departments and agencies, based on interviews with six government entities. Results included a 169% return on investment.
Join us as we welcome Doug Lange, Chief Strategy Officer for the Arizona Strategic Enterprise Technology Group (ASET), to our webinar series! Doug’s team was interviewed for the TEI study showcased last month; he will discuss the details they shared with Forrester so that you can learn more about the benefits (like workforce optimization or faster case resolution), best practices, and advice that contributed to Forrester's TEI findings.