Service from Home: How VIZIO has Maintained Consistent and Quality Support
Jim Mitchell, Sr. Business Architect, VIZIO
Lauren Robillard, Sr. Product Marketing Manager, Salesforce
Shifting to a work-from-home operation is challenging, yet most of the world has been forced to adopt this new working model. But with it, how can you ensure agent productivity will remain high, while still delivering the efficient, personalized service that customers are looking for? With the right tools in place, and a little gamification, VIZIO was able to quickly adjust to deliver the same quality experiences to their customers.
Join us for this webinar to hear how VIZIO was able to:
- Deliver consistent experiences across departments and support channels for higher CSAT
- Maintain agent productivity while working from home by providing the right training and up-skilling
- Keep a pulse on agent capacity and performance to ensure a smooth work-from-home transition using Service Analytics