Banking: How to alleviate financial stress for families & businesses with Salesforce
Melissa Orsburne, VP Product Manager Wholesales Digital Customer Experience, TCF Bank
Anthony Morris, Vice President, Global Head of Banking, Salesforce
Greg Blausey, Director, Banking Industry Lead,Salesforce
Kelly Horn, Director, Retail & Commercial Banking, Salesforce
The economic downturn has caused financial hardship to businesses and individuals everywhere triggering impacts to cashflow and credit delinquencies. As a result, banks will have to immediately shift focus to remediation strategies in order to help customers who are in financial distress and act as a bridge towards financial recovery. Learn how to leverage insights and analytics to proactively educate customers, determine restructuring strategies and provide the support they need to thrive in the new economy.