Small Business Digital Channel Strategies for Better Customer Service
Mala Ravi, Product Marketing Manager, SMB & Essentials, Salesforce
Businesses are rapidly changing to keep pace with the evolving customer expectations which means providing support wherever their customers are. So whether that's messaging services, web chat, or even social channels, small businesses need a solution that will help them quickly scale to support their customers.
Salesforce Digital Engagement provides businesses the tools they need to stay connected with their customers across all channels. Join us to learn how Sun Basket, a small business, used Digital Engagement to support a 50% increase in cases while maintaining their customer satisfaction score.