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IDC & Salesforce Reveal how to Prepare for 2020 Holiday Ordering Trends

Featured Speakers:

Jordan Speer, Research Manager, IDC
Chad Goldsmith, Sr. Director Product Management, Salesforce
Kemberly Gong, Director, Product Marketing, Salesforce

Customers are increasingly making purchases decision not just on what they’re buying, but what happens after their order is placed. Travel restrictions and lockdowns have consumers already reimagining what the holidays will look like for themselves and their loved ones, no matter where they are in the world. Retailers need to step up and harness the power of new technologies in order to deliver on customer expectations. Order Management will play a pivotal role in gift-giving this year, and on-time and accurate delivery will never be so important.

Join us as IDC Research lead Jordan Speer shares her insights into the impact of the recent months on the supply chain and order management, and answers your questions on how to prepare for holiday, what to expect for 2021, and her perspective on how to choose an order management system that prepares you for whatever the future brings. Get the tools to conquer your supply chain issues in the last mile.


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