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5 Ways that Top Service Teams are Gearing up for Holiday 2020

Featured Speakers:

Maria Castillo-Jones, Success Architect Director, Salesforce

Luke Gallagher, Principal Success Manager, Salesforce


eCommerce is up 71% in Q2 as closures and safety concerns have driven increasingly more shoppers to online channels to purchase. And that serious uptick in eCommerce transactions have also put the pressure on service teams as customer service requests through digital channels have grown 16% YoY. Holiday 2020 looks to be an unprecedented challenge as online transactions and customer requests are set to hit all time highs. Tune in to learn some of the ways that top service teams are pivoting their digital strategy to meet new holiday pressures.

 

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