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How Verizon Uses Analytics to Improve Service and Adapt to Unprecedented Change

Featured Speakers:

Siddharth Dayama, Senior Manager - Data Analytics, Verizon
Britt Staniar, Senior Audience Marketing Manager, Tableau


Amidst this pandemic, more than 130 million Americans depend upon Verizon to help them stay connected to their families, friends, coworkers, teachers and communities. Verizon's customer service team is obsessed with using data to understand the changing needs of their customers and improve service operations by doubling down on analytics. Join this webinar to hear Verizon’s Siddharth Dayama, Sr. Manager - Data Analytics talk about:

  • Verizon’s strategy to address business problems and improve customer experiences with analytics

  • Tableau dashboards that help Verizon understand service operations and customer needs

  • The role of analytics in helping the company respond to the COVID-19 Pandemic

  • What’s next for Verizon, including predictive analytics and Tableau CRM

 

Access the webinar now.

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