Adapt to Change by Engaging with Customers and Empowering Employees with Real-Time Interactive Support
Steve Egan, Vice President Global Alliances, TechSee
Omeed Kazemi, Director Business Operations, Hippo Insurance
Tristan Yeats, Technical Support Lead, Acuity Brands
Bryan Berumen, Managing Director, Accenture
Ryan Escober, Senior Manager Product Marketing, Salesforce
Customer service has never been more strategic or mission critical to an organization. Scaling up customer service an changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.
Visual Remote Assistant for Service delivers real-time, visual support to help organizations adapt to change. In this current climate, Visual Remote Assistant addresses the challenges we are currently facing. Challenges such as limiting physical contact, prioritizing health & safety, and adjusting to new channels of engagement. Visual Remote Assistant provides customers visibility to prepare for onsite visits, deliver remote support, and improve the overall customer experience. Visual Remote Assistant is built on the Customer 360 Service platform which allows for integration with Service Cloud, Field Service, and 3rd party systems to unlock tools and integrate data into one single, agile platform.
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