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How to Scale Customer Experiences with Einstein

Featured Speakers:

Tan Gill, Lead Salesforce Solution Architect, Service Cloud,Maersk
Jimmy Au, Senior Product Manager, Einstein, Salesforce
Thierry Donneau-Golencer, Senior Director, Product Management, Salesforce

Customer service has never been more crucial than it is today. As customers continue to adapt to changing global dynamics, they expect the brands they love to change with them and deliver amazing customer service experiences, at scale.

AI can help you create these personalized experiences across multiple channels: whether you want to create a chatbot to automate simple service requests, or enable your service agents to answer customer queries more effectively with intelligent triaged classifications to recommendations and intelligent case routing.

Join us as we discuss how Trailblazers like Maersk are supporting their customers at scale with Einstein, the first comprehensive AI for CRM that's built right into Customer 360, the world's #1 CRM platform.

We will focus on:

  • The time frame from Concept to Pilot to Production
  • How to maintain personalized experiences with Chatbots
  • How to triage cases at scale with Einstein
  • Finding the Value with AI that is surrounded by Trust
  • How this works globally and some best practices and top tips for success


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